Medical Assistant/LPN Phone Triage - Granger Family

Department: Family Practice

Location: Granger Campus; 52500 Fir Rd, Granger, IN 46530

Hours: Full Time; Hours: Monday-Friday 8:00 am-5:00 pm

Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

The South Bend Clinic works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Pet health coverage.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• Profit-sharing program 

• Answers and welcomes patients on the phone in a professional, respectful, and confidential manner.
• Provides appropriate triage and assessment of the medical and service needs of patients to ensure high quality care and optimal patient flow.
• Communication of all patient care is thorough, objective, concise, and follows appropriate compliance guidelines.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate compliance guidelines.
• Utilizes all pertinent functions of the phone system in directing calls to appropriate staff and/or service areas, ensuring minimal transferring.
• Utilizes computer system accurately and efficiently for patient registration, appointment scheduling, and phone messaging.
• Communicates effectively with patients, staff, physicians, and other service areas with professionalism, appropriate follow through utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Responds appropriately to emergency situations.
• Takes initiative to seek out tasks and duties or to assist others as necessary.
• Performs other duties as assigned when appropriate.
• Cross trains in other positions where appropriate as determined by manager.
• Adheres to HIPAA guidelines.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Education/Certification/License: 

      Certified or Registered Medical Assistant or LPN. 

      Must have expanded work experience. 

Knowledge, Skills, and Abilities:

• Team player, professional, and customer service oriented.
• Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment. 
• Able to work with diverse patient base of all ages. 
• Assist with clinical procedures specific to department. 
• Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP. 
• In addition, must be able to anticipate the needs of the physician and require minimal supervision.