Medical Assistant

• Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
• Performs the technical component of the department’s clinical procedures competently.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in NextGen.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross trains in other positions where appropriate as determined by manager.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Education/Certification/License: 

• Certified or Registered Medical Assistant or non-certified with expanded MA experience.
• Minimum 2 years of experience.

Knowledge, Skills, and Abilities:

• • Team player, professional, and customer service oriented.
  • Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment. 
  • Able to work with diverse patient base of all ages. 
  • Assist with clinical procedures specific to department. 
  • Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP. 
  • In addition, must be able to anticipate the needs of the physician and require minimal supervision.