Nurse Manager - Surgery Center

Department: Surgery Center
Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617
Hours: Full-Time; Monday–Friday with variable start times based on the daily case schedule

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

Patient Care / Patient Education

• Assumes an active role in the planning and implementing educational needs of assigned patients, with direct care team and need consultants:  Diabetic Educator, pharmacy, dietary, wound care, etc.
• Coordinates assigned patients' clinical care plan in conjunction with the Primary Care Provider and with appropriate team members and communicates the plan to patient/family in a timely manner. 
• Review services with interested patients and assist in enrolling them in the CCM program
• Provide all services necessary in order to execute an electronic care plan
• Determine an individual’s health and educational needs as a result of inbound and outbound phone calls, and review of medical records with patients
• Maintain communication with patients to measure no less than 20 minutes per month
• Collaborate with the patient's provider to facilitate appropriate physical, behavioral and social services
• Review care plans and make changes as necessary
• Provide patients with information regarding medical questions/concerns
• Examples of CM activities may include educating newly diagnosed patients about the disease and treatments; managing therapies; and drug administration and side effects 

Care Facilitation

• Develops, manages, and drives clinical plan of care with physician and multi-disciplinary care team.
• Works collaboratively and maintains active communication with physicians, nursing and other care team members to ensure timely patient management and facilitation of services.
• Coordinates patient care across the care continuum to reduce fragmentation of care and addresses/ resolve system issues that may be impeding progress and quality of care for patients.
• Focuses on management of the complex patient with the goal of patient self-management, quality outcomes, and resource utilization goals.
• Identifies and refers patients for social worker intervention, as well as transitions of care follow up at home.   
• Addresses complex clinical situations efficiently, to avoid unnecessary delays in care.
• Obtains the support of the social worker for complex social issues, behavioral problems, home and family issues, placements, guardianship, hospice, palliative care referrals, drug and alcohol abuse, and violence. 

Utilization Management

• Communicates with physicians and nursing regarding resource utilization, LOS, level of care, and post-acute care needs daily.
• Coordinates with post-acute partners and facilities to ensure efficient care and patient-centered transitions.  

General Responsibilities

• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Education/Certification/License

• Must hold an unencumbered Registered Nurse (RN) license in the state of Indiana.

Knowledge, Skills, and Abilities

• Proven experience in case management or care management (Certified Case Manager preferred).
• Familiarity with Medicare and Medicaid programs.
• Proficiency with multiple EHR/EMR systems.
• Strong interpersonal skills with the ability to collaborate effectively with staff across multiple locations.
• Capable of managing multiple patients simultaneously while maintaining high-quality care.
• Skilled in building and sustaining positive relationships with patients, families, and client providers.
• Background in geriatric care, family medicine, and/or long-term care (skilled nursing, home health, hospice, public health, or assisted living highly preferred).
• Experience working with populations with special needs.
• Competent in electronic charting with a proven track record of accuracy and efficiency.
• Excellent multitasking skills and the ability to prioritize effectively.
• Strong written and verbal communication skills.
• Self-motivated and able to work both independently and collaboratively in group settings.
• Exceptional time management with high initiative and a proactive approach to tasks.
• Detail-oriented with robust organizational, planning, and problem-solving skills.
• Dependable and adaptable, able to plan and execute multiple assignments while remaining flexible with changing schedules.

If you’re ready to be part of a team that’s passionate about transforming lives and exceeding expectations, we invite you to join The South Bend Clinic.

Fulfill your purpose, make a difference, and grow with us.