Supervisor Patient Access *Internal Applicants Only*

Department: Central Scheduling
Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617

Hours: Full-Time; Monday–Friday: 8:00 am - 5:00 pm. Variable start and end times dependent upon department need.

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:
  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.
• Health & Well-Being:
  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.
• Work-Life Balance:
  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
• Inclusive Culture:

A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

• Manages and maintains all aspects of operations for front desk and phone staff including scheduling operations.
• Develops and delivers successful training sessions based on customer needs.
• Possess excellent interpersonal communication and coaching skills.
• Provides or facilitates ongoing training and support for new and existing PSR Staff.
• Provides continuous updates of all scheduling guidelines.
• Participates in resolving patient complaints.
• Learns all aspects of department’s front desk/phone and scheduling operations and seeks continual quality improvement processes.
• Assists with implementing and enforcing organizational personnel policies with Human Resources department support.
• Performs counseling and corrective action when appropriate with Human Resources department assistance.
• Consistently strives to meet customer service standards and serve as a role model for positive and professional behavior in the workplace.
• Effectively communicates with Directors, Practice Managers, the Business Office, and other leaders in our organization to keep them informed on activities that impact their practice.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: 

• Interviews and hires PSR staff.
• Develops standards to improve the screening process of new candidates.
• Develops a new hire orientation training program.
• Provides input to development of standard protocols for the front desk/phone opener and closer.
• Ensures all current staff are trained on all current protocols.
• Creates monthly employee schedule to ensure proper staffing is maintained.
• Processes all requests for time off from PSRs under his/her supervision.
• Manages timekeeping for all reporting staff.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

•  High School graduate or equivalent.
• CHAA or CHAM preferred, but not required.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

• Detail oriented with the ability to multi task
• Previous supervisory experience preferred
• Relevant patient and customer service experience
• Strong organizational skills and the ability to effectively communicate with staff and physicians
• Previous experience in front desk and/or billing for a medical office
• Proficient in computer systems knowledge necessary to perform job duties.