Inpatient Case Management Coordinator

Department: Value Based Care Operations (VBC)
Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617 - Will support patients being discharged from local hospitals.
Hours: Full-Time; 40 Hours weekly.

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

The Case Management Coordinator will be supporting Saint Joseph Hospital, on-site, collaborating with Case Management assisting in scheduling follow up appointments at the bed-site as patients are discharged from the hospital. This individual will provide support to the Nurse Case Managers for Health Plan members enrolled in disease management and case management programs.This role also assists in making outreach calls to members to conduct HRAs, appointment scheduling, mailings, etc.

• Maintains all internal data and reporting for Case Management team within the UM Department, including but not limited to:
• • Validating monthly member reports to identify potential members for Complex Case Management, Case Management, and Disease Management services.
  • Tracking active case management and disease management census on the designated logs.
  • Providing assistance with outcomes reporting to quantify the impact of case management services on member population health.
  • Logging weekly productivity of Case Management staff by payer and client.
  • Coordinating other special case management projects and data collection and analysis as needed.
• Assists the Nurse Case Managers in:
  • Preparing monthly Clarity and other Case Management reports.
  • Compiling discharge lists for post dc follow up calls.
  • Making outreach calls to complete Health Risk Assessment tools and conducts initial interviews to evaluate members' eligibility and needs.
  • Referring identified cases to the Nurse Case Manager for follow up.
• Provides member outreach support to CM/DM members by:
  • Overseeing mailings of introductory letters and resources as needed.
  • Compiling and updating written and electronic resources.
  • Responding to inquiries on the designated case management phone line.
  • Serving as point of contact for MXO Tech Case Management and other IPA portals as needed.
  • May assist in the processing of ambulatory referrals to meet member needs as directed by Case Management Nurses.
  • Provides clerical support to the Case Managers, including faxing, mailing, obtaining medical records from portals, document preparation as needed.

LICENSURE/CERTIFICATION:

• Associate's degree in Health Care, Business, or a related field preferred.

KNOWLEDGE SKILLS AND ABILITIES:

• Familiarity with EPIC or other electronic medical record a plus Proficiency with medical/business computer applications, i.e. Microsoft Office, including PowerPoint and Word.
• Proficient excel skills for spreadsheet preparation, sorting, formulas and graphs.
• Strong verbal and written communication skills to build relationships with patients.
• Dedication to customer service with effective interpersonal skills.
• Ability to assess problems, problem-solve, interpret data, and prioritize work in a high-volume, fast-paced setting.
• Strong time-management and organization skills, and ability to work in hospital environment
• Previous scheduling experience preferred.