Case Manager - Medication Adherence RN *Open to Experienced MA*

Department: Value Based Care Operations (VBC)
Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617
Hours: Full-Time; 40 Hours weekly.

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

• Analyze data collected from the payers to determine which patients require outreach.
• Outreach to patients based on their adherence rate status, reminding patients when the next refill is due to pick up.
• Educate patients and their families about the importance of medication adherence, ways to increase adherence, and when to communicate with health care team.
• Assess patient barriers with regards to medication usage and escalate these barriers to patient health care team in a timely fashion so changes can be made.
• Knowledgeable of Medication Adherence projects and can help facilitate or operationalize initiatives (e.g., >90-Day supply, Mail-Order, Med Sync, etc.).
• Manage and provide a comprehensive summary and log of all active Medication Adherence patients.
• Act as a resource for Quality Improvement staff, providers, office staff and patients.
• Assist with the evaluation and amendment of Medication Adherence Procedures, Policies, and Protocols.
• Attend continuing education sessions and training relating to your job functions as required.
• Perform additional duties/tasks as assigned.

LICENSURE/CERTIFICATION:

• Must be an active Registered Nurse License in the State of Indiana in good standing.
• Certification in Case Management, preferred.
• Current CPR certification must be maintained (BLS).
• Open to experienced MA!

EXPERIENCE:

• 2-4 years of experience working within the primary care or hospital setting as a Registered Nurse.