MA/LPN Phone Triage - Granger

Department: Family Medicine

Location: Granger Campus – 52500 Fir Rd, Granger, IN 46530
Hours: Full-Time; 40 Hours weekly. Monday - Friday: 8:00 am - 5:00 pm

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

• Answers and welcomes patients on the phone in a professional, respectful, and confidential manner.
•  Provides appropriate triage and assessment of the medical and service needs of patients to ensure high quality
  care and optimal patient flow.
• Communication of all patient care is thorough, objective, concise, and follows appropriate compliance guidelines.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate compliance guidelines.
• Utilizes all pertinent functions of the phone system in directing calls to appropriate staff and/or service areas, ensuring minimal transferring.
• Utilizes computer system accurately and efficiently for patient registration, appointment scheduling, and phone messaging.
• Communicates effectively with patients, staff, physicians, and other service areas with professionalism, appropriate follow through utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Responds appropriately to emergency situations.
• Takes initiative to seek out tasks and duties or to assist others as necessary.
• Performs other duties as assigned when appropriate.
• Cross trains in other positions where appropriate as determined by manager.
• Adheres to HIPAA guidelines.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Education/Certification/License:

• Must have completed their MA education, certification, or registration.

Knowledge, Skills, and Abilities:

• Ability to multi-task, be organized, and must enjoy a fast-paced environment.
• Minimum 2 years of experience.