Concierge

Department: Customer Service

Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617
Hours: Part-Time; 29 Hours Weekly

Rate of pay: $15.00/Hourly

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

• Exhibits superior customer service skills.
• Greets patrons of The South Bend Clinic.
•  Seeks out opportunities to inform, direct, and educate people on how to locate their desired location.
• Promotes the physicians and services available at The South Bend Clinic.
• When needed, facilitates travel arrangements for those in need of assistance.
• Distributes brochures, handouts, and flyers when appropriate.
• Serves as a Receptionist for Human Resource candidates.
• Maintains current and accurate information on the lobby board.
• Monitors all incoming and outgoing traffic at all main door entrances.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Takes initiative to seek out tasks and duties or to assist others as necessary.
• Keeps main lobby area clean.
• Knowledgeable of changes taking place within the organization.
• Seeks out opportunities to stay informed.
• Knowledgeable of all offices within the clinic and satellite offices.
• Understands the other guest relations positions and is able to step in and assist as needed.
• Ability to pass Guest Relation’s assessments.
• Strong knowledge of the Code System.
• Builds relationships with external transport services.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

• Main Campus Location essential functions:
  -Takes incoming calls for The South Bend Clinic by utilizing the switchboard to transfer calls to the appropriate department.
• Day Rd Location essential functions:
  - Receives materials delivered to the Day Rd location by various vendors with exception of capital. Checking integrity on external packaging. If external packaging appears compromised, notifying the Buyer and assisting the Buyer to arrange return and replacement.
  - Research package details in system if not addressed appropriately.
  - Exhibits safe and proper lifting techniques at all times as instructed in annual competency training.
  - Requesting assistance for handling items over 50 pounds.
  - Delivers refrigerated supplies within one hour of receipt to the department keeping proof of delivery signatures from user departments.
  - Delivers supplies and equipment to departments in an efficient and timely manner when department designee is unable to.
  - Interacts directly with staff members at the user departments in a professional and efficient manner.

Education/Certification/License:

• High school diploma/GED is required.

Knowledge, Skills, and Abilities:

• Must possess a professional appearance and have the ability to meet and welcome people coming into the clinic.
• Good communication skills are essential as is the ability to handle patients that may need special attention or services.
• Must be dependable, punctual and able to conduct themselves in a matter appropriate for a healthcare facility.