Imaging Services Supervisor

Department: Radiology 

Location: Office @ Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617. Will also float between the Day Rd and Granger campus as needed for team support.
Hours: Full-Time; 40 Hours weekly - Monday - Friday: 8:00 am - 5:00 pm *Variable start and end time as needed. 

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.

• Regularly interacts and communicates with physicians, peers, and other healthcare professionals to facilitate departmental operations.
• Ensures follow up on physician and staff requests, either executing directly or triaging as appropriate. 
• Works with the Imaging Services Quality Assurance and Improvement Supervisor monitoring the status of equipment repairs and preventative maintenance on all Imaging Services systems
• Assists Imaging Services Quality Assurance and Improvement Supervisor gathering data when necessary and participating in department’s quality assurance and improvement plan.
• Works with the Imaging Services Quality Assurance and Improvement Supervisor to coordinate all ACR accreditation and regulatory compliance, including but not limited to distribution, collection, and record keeping for film badges; nuclear regulatory compliance and certification; mammography monitoring.
• Coordinate efforts of the Leads to solve department-wide problems.
• Manage staffing adjustments outside of the Lead’s working hours (e.g. call offs).
• Handles patient concerns.  Documents appropriately and communicates to Imaging Services Manager for the purpose of follow-up investigation and preventing reoccurrence.
• Monitor each modality’s KPI results and help those teams improve performance as needed.
• Assists in collaboration with Imaging Services Manager in strategic and budget planning for department and equipment implementation.
• Imaging Services Supervisor is expected to run reports within programs to assist in current and future planning for department.
• Work with Physicians on their software, space, and equipment needs.
• Achieve ACR accreditation for all machines for specified modalities (with assistance of Lead).
• Participates in and leads regularly scheduled departmental modality-specific meetings and daily huddles when appropriate.
• Provides input to Imaging Services Manager on employee performance reviews for Imaging Services staff.
• In the absence of the Imaging Services Manager, and at the direction of the Executive Director of Imaging Services, the Imaging Services Supervisor is to assist with day to day department functions as well as special projects as assigned.
• In the absence of the Imaging Services Quality Assurance and Improvement Supervisor, and at the direction of the Imaging Services Manager, the Imaging Services Supervisor is to assist with day to day department functions as well as special projects as assigned.
• Work in tandem with the Imaging Services Quality Assurance and Improvement Supervisor when managing areas.
• Manages staff time and attendance functions including time off requests, timely tracking of staff attendance, etc.
• Proficiently follows and manages staff according to Human Resources policies and procedures.
• Adjusts staffing as needed to ensure optimal coverage and adequate staffing ratios for department operations.
• Provides ongoing performance feedback to staff in conjunction with advising the Imaging Services Manager.
• In collaboration with Imaging Services Manager, develops new hire onboarding training programs specific to employee’s certification/licensure level and position.
• Supervises modality leads and provides input on identifying and implementing ongoing staff training.
• Monitors staff compliance with policy and protocols within their scope and communicates issues to Imaging Services Manager.
• Participates in hiring process with the Imaging Services Manager.
• Prepares Counseling and Corrective Action documentation based on the Clinic’s policy and procedures and assists the Imaging Services Manager with the communication to the employee.
• Conducts regular touch bases with new employees to gather feedback on their experience resolving as appropriate and communicates to the Imaging Services Manager their concerns.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of the South Bend Clinic’s Service Standards.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
• Performs other duties as assigned when appropriate.

Education/Certification/License:

• Qualified candidates must possess minimum of ARRT Registered Technologist. 
• Current Radiologic Technologist license in the State of Indiana. 
• Previous supervisory experience is required.

Knowledge, Skills, and Abilities:

• Must be able to multi-task and be very detail oriented, as well as organized. 
• Previous experience in a medical office is preferred. 
• Detail oriented with the ability to multi task. 
• Previous supervisory experience preferred. 
• Relevant patient and customer service experience. 
• Knowledge of insurance and coding preferred. 
• Strong organizational skills and have the ability to effectively communicate with staff and physicians.
• Maintain the drive and willingness to take on tasks and troubleshoot challenges either independently as well as with support.
• Self-motivated is a must.