Dermatology/Medical Spa Supervisor

Department: Dermatology/Medical Spa

Location: Derm Plaza Campus – 1802 E. Day Rd, Mishawaka, IN 46545
Hours: Full-Time; 40 Hours weekly - 8:00 am - 5:00 pm - Start and end times may vary dependent upon department need and event hostings.

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Acts as the initial point person for the department within the Supervisor’s scope.
• Completes staffing schedules in a timely manner.
• Proficiently follows and manages staff according to Human Resources policies and practices.
• Adjusts staffing as needed to ensure optimal coverage and adequate staffing ratios for providers and department operations.
• Learns all aspects of department’s operations and seeks continual quality improvement processes.
• Communicates with persons, organizations, and other departments as needed to fulfill daily responsibilities.
• Participates in and leads regular staff meetings (Monthly).
• Provides ongoing performance feedback to staff.
• Completes staff performance reviews and provides to Director for feedback and approval.
• Handles patient concerns. Documents appropriately and communicates to Director for the purpose of follow-up investigation and preventing reoccurrence.
• In collaboration with Director develops new hire onboarding training programs specific to employee’s certification/licensure level and position.
• Responsible for identifying and implementing ongoing staff training.
• Monitors staff compliance with policy and protocols within their scope and communicates issues to Director.
• Conducts regular audits and achieves standards for key metrics as assigned by Director in areas related but not limited to:

          · accuracy measures

          · outstanding customer service

          · detailed messages

          · manage patients expectation in an effort to alleviate unnecessary call backs to office

          · wait times (works with PSR/Call Center Manager)

          · phone abandonment rates (works with PSR/Call Center Manager)

• Participates in the hiring process with the Director.
• Participates in the termination process with the Director/Human Resources.
• Ensures adequate supplies are maintained to continue uninterrupted workflow.
• Maintains a clean, organized, uncluttered, non-disruptive work environment conducive to focused productivity.
• Willingly accepts other duties as assigned.
• Conducts regular touch bases with new employees to gather feedback on their experience resolving as appropriate and communicates to the Director their concerns.
• Manages staff time and attendance functions including time off requests, timely tracking of staff attendance, etc.
• Responsible for giving corrective actions to staff for unscheduled occurrences per Human Resources policies and with Director support.
• Participates/gives performance corrective actions with Director/Human Resources.
• Works collaboratively with the Director to develop and implement process improvement for the assigned area
• By way of example exhibits behavior that delivers exemplary patient service.
• Along with Director leads patient satisfaction initiatives.
• aa. Communicates to Director resources needed for the assigned area to complete the tasks assigned and provide a quality patient experience.
• bb. In accordance with direction from the Finance Team and Director of Department Operations, prepares and maintains departmental budgets, financial reports, and cost saving measures.
• cc. Reviews regular financial reports to ensure acceptable income/cash flow. Maintains system to evaluate department profits, productivity, utilization of resources and quality of care.
• dd. Responsible for ensuring that all expenses within the Department are accurate, appropriate and paid timely.
• ee. Works with the Director of Department Operations to set goals for the Departments. Reports back regularly on the achievement of those goals.
• ff. Develops and implements short-term and long-range plans and goals for the Departments based on the organizational plans and Clinic growth objectives.
• gg. Develops and maintains effective relationships with outside strategic partners, including area hospitals, and referring physician groups.
• hh. Cultivate a team environment where staff feels safe to share ideas and take ownership of their area.
• ii. Cultivate a collaborative relationship with the Director.

Education/Certification/License:

• Associates degree in field(s) related to essential functions is preferred but may consider demonstrated experience in absence of education.

Knowledge, Skills, and Abilities:

• Previous experience in a medical office is preferred.
• Detail oriented with the ability to multi task.
• Previous supervisory experience preferred.
• Relevant patient and customer service experience.
• Knowledge of insurance and coding preferred.
• Strong organizational skills and have the ability to effectively communicate with staff and providers.