Collector - Patient Accounts - Full Time

Department: Patient Accounts - Business Office

Location: Eddy Street Campus – 211 N Eddy Street, South Bend, IN 46617
Hours: Full-Time; 40 Hours weekly: Monday-Thursday 8:00 am - 5:00 pm, Friday: 8:00 am - 4:00 pm

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

• Works assigned listing of aged accounts in a timely manner, resolving any billing issues that delay reimbursement and follows up appropriately.
• Initiates a high volume of patient and/or insurance contact to encourage timely payment, adhering to Clinic collection policies and documenting accounts and encounters with clearly written documentation.
• Is available to answer incoming phone calls from physician offices or patients for accounts that require prepayment or payment on exiting debt prior to appointment scheduling, resolving according to the collection policy and guidelines.
• Brings encounters to resolution by acting as a liaison between patient and payer, when needed, to provide the patient and/or payer with clear and accurate billing information to expedite payment in full. Has a full understanding of multiple payers, payer issues, contractual obligations, and patient responsibilities.
• Fully exhausts internal collection efforts prior to referring an account for outside collection activity and prepares clear and accurate paperwork for the turnover process.
• Uses tact and sensitivity in communicating effectively and respectfully with physicians, patients, families, and coworkers.
• Has a thorough understanding of accounts, encounters, budgets, and invoices and can recognize coding or posting errors.
• Fully understands and can perform accurate account corrections.
• Performs all other duties as assigned.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Takes initiative to seek out tasks and duties or to assist others as necessary.
• Adheres to HIPAA guidelines.
• Performs other duties as assigned when appropriate.

 Education/Certification/License: 

• High School diploma or equivalent required.

Knowledge, Skills, and Abilities:

• Prior experience in collections in a health care setting preferred.  Position requires a) ability to perform simple mathematical equations; b) ability to use 10 key calculators proficiently; c) excellent verbal and written communication skills. Computer skills and accurate typing required. Must possess strong analytical skills.  Must possess excellent customer service skills.