Patient Care Liaison - MRI - Full Time

Department: MRI

Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617
Hours: Full-Time; 32 Hours Weekly

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

• Patient exam and preparation (25%)
  • Prepares scanning rooms for patient exams, including cleaning, sterilizing, stocking supplies
  • Escorts patients to scanning rooms and assists in obtaining pertinent information, which may include obtaining weight, height, health history, and symptoms
• Assists with Exams and procedures (25%)
  • Assists the technologists with workflow, positions, and contrast preparation
  • As needed, assist with setting up medical coils or phantom handling and exam/procedure preparation
  • Assist Radiology Coordinator with distribution of exams to Radiologists
  • Connect Radiologists with ordering providers to report STAT results
  • Assist Radiology QA and Compliance team with other data projects
• Quality control procedures (25%)
  • Cleans, disinfects and/or sterilizes coils and equipment following safety and OSHA standards
  • Maintains department areas and patient areas for cleanliness
  • Stocks clean linen and empties the soiled linen receptacles as needed
  • Maintains department logs assuring adherence to DMG Safety/OSHA cleaning standards
• Patient Documentation (25%)
  • Utilizes appropriate Hyperspace/Amicas computer functions and interaction with the Technologist to facilitate patient flow
  • Documents patient information, including current medications, reasons for the visit, and patient symptoms
  • Assures that department safety procedures and contrast preparation procedures are followed correctly by the collection of information from labs and surgery/implant reports
  • Familiarizes oneself with necessary department paperwork and can identify and complete it
• Prepares patient paperwork as per department guidelinesDemonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School diploma or GED required

Years of Experience

• One Year - training in medical office/recent ambulatory care experience preferred

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

• Knowledge of windows applications for computers
• Understand and comply with HIPAA regulations
• Ability to work with patients of all ages with psychiatric conditions
• Basic knowledge of Medical Terminology

• Ability to multitask in a fast-paced environment
• Strong communication skills with Radiologists and Providers